Privacy Policy

Our privacy policy is designed to ensure that any personal information you share with us, whether during account creation or throughout your trading activities, is strictly used for the intended purposes. We prioritize safeguarding your personal data from unauthorized access or misuse, employing advanced SSL encryption technology to protect your information. We collaborate only with service providers who adhere to our privacy policy and maintain a high standard of reliability. Your data will only be used in accordance with your consent, both by us and by any third parties involved in delivering the services you require (such as money transfer services).

Collection of Personal Information:

To provide our online brokerage and trading services, we must collect personal information at different stages, including:

• When creating a live or demo trading account, which requires details like full name, date of birth, address, and email.
• Bank account and credit card details are only needed when opening a live trading account.
• Personal information is also gathered when making deposits or withdrawals to and from your trading account.

Types of Personal Information Collected:

We collect only the necessary personal details to offer our services, such as:

• Full name, address, date of birth, occupation, and ID number (passport or national ID).
• Employment history and documents verifying residence (e.g., utility bills or municipal tax receipts).
• Financial information, such as income, assets, and bank statements.
• Any additional details we may need to verify the legality of your account, at our discretion.

Use of Personal Information:

We utilize personal data primarily to ensure compliance with legal requirements and process user requests. Specifically, we require this information to:

• Execute buy/sell orders, as well as deposit and withdrawal transactions.
• Assess a trader’s financial situation to offer suitable services and products.
• Verify user-provided details and manage both live and demo trading accounts.
• Communicate with users, such as through email, and provide personalized advice.
• Analyze trading activity for tailored offers.

Confidentiality Guarantee:

We assure that any personal information provided by users, whether during account creation or use, will never be shared with third parties without the user’s consent.

Methods of Collecting Personal Information:

Personal data can be provided in several ways:

• Through secure online forms.
• By uploading documents directly to our system.
• Via automated processes (such as IP addresses, operating system details, and browser information).
• Through cookies, if allowed by your browser settings.
• By email, phone, or during conversations with customer service representatives.

Sharing Personal Information with Third Parties:

As stated in our confidentiality guarantee, we will not share personal information with any third party without your prior consent. If third parties are involved (such as banks, money transfer services, or financial institutions), you will be notified, and the identity of these third parties will be disclosed. Additionally, in rare circumstances, we may be legally required to share information with authorities to combat fraud or money laundering.

Securing Personal Information:

We take every precaution to ensure the security of your personal information, including:

• Employing cutting-edge encryption, firewalls, and access control technologies, such as SSL encryption.
• Limiting access to personal data only to those directly involved in handling it and ensuring that confidentiality is maintained.
• Only authorized users can access trading accounts with the correct credentials.
• We do not store credit card details, nor do we handle money transfers—these are processed directly by credit card companies.

For any inquiries or complaints, our 24/7 customer support team is available via live chat, email, or telephone.