Refund Policy

1. Refunds will be processed in the same currency and to the same account or credit card used for the original deposit. The Company reserves the right to cancel the refund request within 5 working days if the Client fails to provide the necessary bank details for a refund via bank transfer. The required bank document must be official, stamped, and include the following: IBAN/account number, SWIFT/BIC, routing number (if applicable), Customer name, and bank name and address.

2. The Company may impose a commission on deposits to the trading account and client refunds, which may include charges for electronic transfers. Depending on the payment method, fees will range between 25 and 50 euros for each bank transfer. These fees will be deducted from the bank transfer amount.

3. Refund requests must be submitted through the Company’s official website. The Company is not obligated to process refund requests submitted by any other means.

4. Upon receiving a refund request, the Company will transfer the requested amount (after deducting any transfer costs) within seven (7) working days, following the identification of the Client in compliance with the Company’s Margin requirements.

5. The Company has the right to cancel a Customer’s refund request if, at its discretion:

   a) The remaining balance after the refund is insufficient to cover the open transactions on the trading account;

   b) The customer has not been verified by the Company. The customer must provide the complete set of KYC documents (identity card, proof of address, proof of payment: front copy of the card showing only the last 4 digits, expiry date, and cardholder name; back copy showing the last 4 digits and the signature);

   c) The customer has failed to provide written and signed deposit statements for each deposit, along with any bonus plan/agreement (if applicable);

   d) The customer must submit the required signed documents within 5 working days, or the refund claim may be canceled by the Company.

In rare cases, the Company may issue refunds to the original card if:

a) The customer has not been verified within 14 working days after the card transaction;

b) The Company identifies that a transaction was conducted by a third party;

c) The Company identifies that the customer is violating the Accepted Customer agreement.

The Company does not charge any commission for card refunds.